kuiz Casino & Sportsbook FAQ

No. We at kuiz operate a one-account-per-person policy. If you register more than one account using the same identity documents, email, phone number, or payment method, we will flag the duplicate accounts during verification and may suspend all of them. This rule applies across all users, regardless of whether you access from Jakarta, Surabaya, Bandung, or Medan. If you need to recover access to an existing account, use the password reset flow instead of creating a new registration. If you've forgotten which email you used, contact our support team to verify your identity and restore your account.

Registration on kuiz takes three steps. First, you provide your name, email address, phone number, date of birth, and residential address. Second, we verify your identity using a government-issued ID (KTP or passport) and proof of address. Third, once identity verification is complete, your account is activated and you can fund it and begin using our platform. The entire process typically takes a few minutes, though identity verification may take longer during peak periods. You'll receive a confirmation email at each stage. After activation, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

To contact our support team, log into your kuiz account and navigate to the Help or Support section. From there, select the category that matches your issue—account access, payment problems, game rules, or security concerns—and provide a clear description of what you need. Include any relevant order or transaction IDs if applicable. Our support team will respond during our standard business hours. If your issue is urgent (for example, an account lock or payment discrepancy), mention that in your message. You can also reference this FAQ or our terms page for immediate answers to common questions before opening a ticket.

Deposits via e-wallet are straightforward. Log into your kuiz account, click Deposit, and select e-wallet, mobile banking, or local payment from the payment method list. Enter the amount you wish to deposit, then confirm. You'll be redirected to the e-wallet app or website to authorize the payment using your app PIN or password. Once authorized, the funds are transferred to your kuiz account immediately. No fees are charged on deposits, and the transaction typically completes within seconds. If you prefer a bank transfer instead—via online payment, e-wallet, mobile banking, or local payment—you can select that option instead; those transfers may take a few hours depending on your bank's processing time. online payment, e-wallet, and mobile banking are also available. Choose the method that suits your convenience.

We at kuiz do not charge fees on deposits or withdrawals. All funds you send to us arrive in full, and all funds you withdraw go to your chosen payment method without deduction. However, your bank or e-wallet provider may charge their own fees for bank transfers or mobile payments; those charges come from your provider, not from kuiz. To minimize third-party costs, compare fees between local payment, online payment, e-wallet, mobile banking, local payment, online payment, and your bank (e-wallet, mobile banking, local payment, online payment) before choosing your deposit method. Withdrawal requests are also fee-free from our side, though some banks may apply a small transfer charge.

kuiz offers four main game categories. Football and tournaments cover Liga 1, Piala AFF, Champions League, Premier League, and other global leagues—you can place bets on match outcomes, goal totals, and other markets where permitted. Live-dealer tables include real-time blackjack, roulette, baccarat, Dragon Tiger, and other card and table games streamed from multi-camera studios. Slots feature popular titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. All services are available only where local law permits. Browse our game library to see the full range of options available in your region.

Free bets and free spins are promotional offers we occasionally provide to active users. Free bets allow you to place a wager on football or other markets without using your own balance; any winnings are credited to your account, subject to applicable terms. Free spins let you spin a slot machine without deducting funds; any rewards from those spins become your balance. These offers typically appear in your account dashboard under Promotions or Bonuses after you meet certain conditions—such as completing a deposit during a promotional period or reaching a milestone in Piala Indonesia or other tournaments. Terms and eligibility vary by offer. Check your account regularly to see active promotions, or contact support if you believe you're eligible for an offer you don't see.

We at kuiz protect your personal information through encryption, access controls, and secure data storage. When you register, we collect your name, email, phone, date of birth, and address. During KYC verification, you upload a government ID and proof of address; these documents are encrypted and stored securely. We do not sell your data to third parties for marketing. Your information is used only to run your account, settle transactions, comply with legal requirements, and improve our service. Passwords are hashed and never stored in plain text. If you suspect unauthorized access to your account, change your password immediately and contact our support team. For full details on data handling, see our privacy policy.